International Delivery Notice

All products presented on this website are shipped directly from South Korea upon individual customer request. Orders are processed and dispatched internationally to more than 100 countries worldwide. All orders are prepared individually and shipped directly from South Korea to the customer’s address.
Import duties or taxes, if required, are paid by the customer according to the rules of their country.
Products are provided for individual use and are not part of commercial trade in the customer’s country. Product safety and quality comply with the standards applicable in the country of manufacture (Republic of Korea).
By placing an order, the customer confirms understanding and acceptance of these international delivery conditions.

Delivery

Seller offers a choice of the Buyer following methods of delivery:

- At the address indicated in the order
- To the point of issuance

Once the goods on request to the seller to the carrier or prepared for transfer to the carrier, the shipping address indicated in the order cannot be changed by the Buyer.

Term of delivery on request depends on the time required for the buyer will pay the funds are credited to the account of the Seller, as well as the time of acquisition of the goods by the order and the time of delivery of the goods to the buyer selected delivery point, or at the address specified by the Buyer.

Seller makes the process of picking the goods on order only after receiving confirmation of full payment by the Buyer. For orders placed on weekends or holidays, the process begins with a complete set of goods the next working day. Working days of the Seller are all the days of the week except Saturday and Sunday except on public holidays, officially established.

Delivery is carried out in more than 100 countries around the world express courier service from SOUTH KOREA:
Russia, Ukraine, Kazakhstan, Moldova, Belarus, Kyrgyzstan, Armenia, Azerbaijan, Turkmenistan, Georgia, Mongolia, Europe - Italy, France, Germany, Poland, Bulgaria, Great Britain, Norway, the Netherlands, Ireland, Greece, Czech Republic, Hungary, Spain, Turkey, Brazil, South Africa, Mexico, USA, Canada, Australia and many others!

In Russia, Ukraine, Kazakhstan, Belarus and others — shipping on average 5–10 days.

Delivery in the EU is 5 to 12 days.

You can track your delivery using the tracking number indicated next to your order number in the Order History section of your personal account.

Return of goods

Ownership of the goods and the risk of accidental loss or damage to the goods passes to the Buyer from the Seller upon transfer of goods by the Seller to the carrier or communication organization for subsequent delivery to the Buyer.

Upon receipt of the goods at the delivery point or at the address indicated in the order, the Buyer shall check for compliance with the order number, quantity, assortment, completeness, and the integrity of the packaging of goods.

In the event of non-compliance by the Buyer in quantity, assortment, completeness, or violation of packaging integrity, the Buyer shall make an inspection report of the received goods in the presence of the carrier’s representative and/or an employee of the issue point, which must be signed by both parties. Claims for non-compliance or damage will not be accepted without a signed inspection report, except as provided by the legislation of the Buyer’s country.

The courier provides the form of the report indicating the reason for refusal. Within 6–10 days the report is reviewed, and the customer is sent a replacement product or a refund. When returning goods of proper quality, a return document signed by both parties is issued.

Refunds are made by transferring the corresponding amount to the bank or other account designated by the Buyer.

The Seller has the right to retain the shipping cost from the refund amount.

Refund

Within several days after placing the order, you may request a return and refund by contacting the company’s logistics department through the feedback form. Refunds are made net of bank commissions withheld by the bank when you paid for the order, within 3 business days.

The return of the product can also be carried out within 14 days, provided the product is unopened and in its original intact packaging. To do this, please contact our logistics department through the feedback form. Refunds are processed within 3 business days, net of bank charges and delivery costs.

The cost of return delivery is borne by the customer or deducted from the total refund amount.

For more information and clarification, please contact the Customer Support Center.